Shipping policy
Shipping Policy
At Earth Apparel, we’re committed to providing fast, reliable, and eco-friendly shipping for all of our customers. Below is all the information you need to know about our shipping process.
Processing Time
- Order Processing: All orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive an email notification with tracking information.
- Order Confirmation: After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive it, please check your spam/junk folder or contact our customer support.
Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to change the shipping address, please contact us as soon as possible before the order is shipped.
Eco-Friendly Packaging
In line with our commitment to sustainability, we use eco-friendly packaging materials whenever possible. Your items will be packed securely to ensure they arrive in perfect condition.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email address or phone number] immediately. We will work with the shipping carrier to resolve the issue.
Order Issues
If you have any issues with your order, such as an incorrect item or missing items, please contact our customer support team within 7 days of receiving your package. We will work to resolve the issue as quickly as possible.
Thank you for choosing Earth Apparel! We appreciate your support for sustainable fashion, and we’re here to ensure your shopping experience is as smooth and enjoyable as possible. If you have any questions, feel free to reach out to us at earthapparelza@gmail.com